🚀 Ready to Take Your Tech Career to the Next Level? 🚀

As an Application Support Specialist, you will be responsible for analyzing software application functionality, identifying areas for improvement, and enhancing application performance.

Job Responsibilities:

• Identify and resolve issues with software applications, following the agreed procedures
• Create documentation of troubleshooting activities and resolutions
• Work closely with application vendors and internal Teams for application support activities
• Logging all incidents and their resolution to see if there are recurring malfunctions on the Support ticketing tool
• Prioritizing incidents according to their urgency and influence on the business
• Check, Debug, rectify and test the system on program errors to ensure resolution
• Ensure smooth workflow processes and attainment of service level commitments.

Qualifications:

• Degree/Diploma in Information Technology, Computer Science or related disciplines
• Minimum of 2-3 years of experience as an Application Support
• Experience with support tools such as SQL, OpenSearch, Kowl or equivalent
• Strong analytical, negotiation, and interpersonal skills
• Good written and verbal communication skills, able to explain clearly and concisely in thought process

Job Type: Full-time

Benefits:

• Additional leave
• Health insurance
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary  
   

💡 If you’re ready to make an impact and be part of a team that values innovation, apply today!   

Submit your CV now to hrteam@progresspro.com.ph